What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or register for an event.
When ordering or registering on our site, as appropriate, you may be asked to enter your, name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
The information we collect from you may be used in one of the following ways:
To personalise your experience. Your information helps us better respond to your individual needs.
To improve our website. We continually strive to improve our website based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions.
To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order and to send news, updates, related product or service information.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed ‘unsubscribe’ instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) 128-bit technology and then encrypted into our payment gateway providers database, which is only accessible to those authorised with special access rights to such systems. This information is kept strictly confidential.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally, identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Heidi’s Vision Pty Ltd does not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under 18, you may only use or under the supervision or involvement of your parents or guardians.
Spam Act Compliance
Heidi’s Vision Pty Ltd is compliant with the guidelines set out in the Australian Spam Act. You will only receive emails from us if you have an established relationship with Heidi’s Vision, if you have contacted us to request information or if your email address is freely publicised on the internet.
Should you wish to unsubscribe to receiving our company news, updates, related product and service information, all emails will contain a link to Unsubscribe completely.
Privacy Act Compliance
We have taken the necessary precautions to be compliant with the guidelines set out by the Australian Federal Privacy Commissioner. We therefore will not distribute your personal information to outside parties without your consent. We will not sell or rent our client database to anyone or share your personal information with any organisation.