Frequently Asked Questions

1.

”I’d like to make an appointment. How do I book a time with Heidi?”


To make an appointment, please click here.

2.

”What time zone will my session take place in?”


Heidi has relocated to Queensland in February 2021, so time zones have now changed. All bookings take place in Australian Eastern Standard Time (Brisbane). All face to face, phone and Zoom sessions will all occur in Brisbane, Queensland time.

3.

”How do I pay for my session or course?”

All appointments/sessions can be either paid for in cash in person, or credit/visa debit card through Eway or Paypal, our secure online merchant facility at the time of the appointment.

4.

”What is your cancellation policy?”

PLEASE NOTE that if you are not available to take Heidi’s call at your appointed time for your phone session or Skype session without 24 hours notice, you will incur a cancellation fee equal to the total amount of your booking. By booking an appointment with Heidi you agree to this cancellation policy.

5.

”I asked Heidi a question via email or sms but have not received a response.”


Unless your question relates to your appointment time or booking, Heidi does not answer any personal questions via email. You are invited to schedule a telephone or Skype video booking. To make an appointment, click here.

6.

”How will I be contacted at the time of my phone or Zoom session?”


Heidi will contact you on the phone number or Zoom meeting ID that is provided at the time of your booking. All bookings take place in Australian Eastern Standard Time (Brisbane).

7.

”I’ve made an appointment but I need to reschedule.”


We require 24 hours notice to reschedule appointments.
PLEASE NOTE: that if you are not available to take Heidi’s call at your appointed time for your phone session or your video Skype session without 24 hours notiice, you will incur a cancellation fee equal to the total amount of your booking. By booking an appointment with Heidi you agree to this cancellation policy.

8.

”Do I need to do anything special to prepare for my consultation or appointment?”


Write down any questions, challenges or concerns you may have or at least some areas you want covered. It helps to have a clear intention for the session, regarding what you would like to receive.